Frequently Asked Questions

Can I create certificates for LoTW, using Club Log's LoTW tools?
No. Certificates are only generated by the Trusted QSL (TQSL) application, as approved by ARRL.  The way Club Log works is that we keep a copy of your a...
Sat, 21 Jan, 2017 at 8:38 PM
How do I create a TBK file?
A TBK file is a backup of all your certificates for Logbook of The World, and it can be created from the Trusted QSL (TQSL) application. This is the preferr...
Sat, 21 Jan, 2017 at 8:41 PM
I have lost my Encryption Key. Can you send me a reminder?
Please see: http://clublog.freshdesk.com/solution/articles/3000061741-i-ve-lost-my-encryption-key-why-does-club-log-need-it-
Sat, 21 Jan, 2017 at 8:42 PM
How do I delete the browser copy of my Encryption Keys?
For most users, storing the Encryption Keys in the browser is the right choice. It is secure and poses no threat to your LoTW certificate security, as no da...
Sat, 21 Jan, 2017 at 8:47 PM
I am the QSL manager for XX0XX but I do not have ownership of this log. Can I use the tools to sign QSOs?
If you are a QSL manager, you should arrange to have the log transferred to your main login (if necessary, use the callsign transfer process - see https://s...
Sat, 21 Jan, 2017 at 8:49 PM
I am trying to download my matched QSOs but I keep getting incorrect login/password error
The password you are being asked for is the password for your ARRL LoTW login. This is the username and password that you normally use to access https://lot...
Sat, 21 Jan, 2017 at 8:51 PM
Why does Club Log only download matched QSOs from LoTW?
Club Log's aim by integrating with LoTW is to simplify synchronising QSOs that have been matched (i.e. QSLs), and it's assumed that you will cont...
Wed, 5 Apr, 2017 at 10:29 AM
Can I clear my LoTW uploads and start again?
Before you do this, make sure you have a good reason for sending duplicates to ARRL LoTW, as it is generally not necessary or desirable, and might cause con...
Thu, 13 Apr, 2017 at 3:46 PM