To open a support ticket, just send an email to support@clublog.org.

Getting the most out of the Club Log helpdesk starts with providing a clear "signal" so our volunteers can help you quickly. Before opening a ticket, please take a moment to search our extensive FAQs—the answer you need is often already waiting for you.

Tips for a Great Support Ticket

When reporting an issue, specificity is key. Instead of "it’s not working," tell us exactly what you were trying to achieve and any error messages you received. Whenever possible, include a full-screen screenshot and your log file (ADIF) if the issue relates to a specific upload. Clear details reduce the "round-trip" time of our conversation, getting you back on the air and your logs sorted faster!

• Check the Knowledge Base: Search for keywords related to your issue before submitting.

• The "What, Where, and When": State the exact URL or function you were using and what happened versus what you expected.

• Visuals Matter: A screenshot of the error often explains more than a paragraph of text.

• Be Patient: Remember that Club Log is maintained by a dedicated team of volunteers in their spare time.

Do I need to login to make a support request?

No.

Freshdesk (our support tool) does have the option to create an account and manage your ticket in a web application. This isn't necessary, but if you want to do it then you can. Please don't confuse Freskdesk logins with Club Log logins, however. They are completely separate systems!