General Q&A

What is the timing tolerance for log matching and OQRS?
The tolerance for matching QSOs is +/- 15 minutes.
Tue, 11 Oct, 2016 at 11:57 AM
My logger needed me to add /KH4 on the end of a call, but Club Log now rejects it
Club Log has extensive lists of exceptions for special callsigns. For example, calls like K5D or K7K are known. These callsigns are mapped correctly provide...
Fri, 1 Dec, 2017 at 2:42 PM
How do I tell you about an IOTA activity on my callsign?
You don't need to! All IOTA records are managed by the IOTA web site itself, and not by Club Log. IOTA uses Club Log matches as part of confirming Q...
Wed, 13 Jun, 2018 at 3:56 PM
Club Log says my password has been compromised - please explain!
Nearly five billion login details have been circulating on the internet for various web sites, having been stolen or sold by hackers. This is the "n...
Mon, 5 Mar, 2018 at 9:25 PM
Logging software on my Windows XP computer can't connect to Club Log
If you're using Windows XP, you may not be able to use Club Log's server code (API) features.  In line with accepted best practice, Club Log use...
Sun, 4 Mar, 2018 at 11:20 AM
I've got a new callsign - what do I do?
Club Log supports as many callsigns as you need under a single login. You account is your email address, and then your callsigns are attached to your accoun...
Thu, 28 Jun, 2018 at 12:47 PM
Why does HRD show error 403?
Ham Radio Deluxe shows error 403 when Club Log rejects an upload. This happens if the email address, password and callsign are not correct. Error 403 means ...
Mon, 12 Oct, 2020 at 11:14 AM
Help! Club Log is blocking my IP address
Why does Club Log block IP addresses? Club Log has an automatic firewall, which deals with issues relating to malicious requests, automated bots and sim...
Fri, 30 Dec, 2022 at 12:09 PM