Note: this page is for QSL managers or wanting to offer OQRS to DXers.
If you are a DXer and want to order a card from a station that is using Club Log, please have a look at this page of documentation, instead.
The OQRS (Online QSL Requests) system enables people you have contacted to request QSL cards from you through your log search page in Club Log, without necessarily sending you their QSL card and waiting for it to reach you. They have the option to pay you to send them cards 'direct' (through the postal system), otherwise they can request cards via the bureau.
OQRS is available to all Club Log users. However, make sure you understand how the system works and be prepared to write and send out QSL cards before enabling OQRS and, in effect, entering into contracts with other amateurs. Club Log comes with tools designed to make this process easier for you, of course. It may be simpler than you expect to print and manage large volumes of labels to print, for example.
- OQRS is provided 'as is' with no guarantees. It is free to use provided users accept all risks.
- People requesting direct cards though OQRS pay you through PayPal. Aside from providing information, Club Log plays no part in the financial transactions. It does not receive or process the money and takes no commission.
- Club Log also does not send or manage your QSL cards for you - you must do this!
How to enable OQRS
Login to Club Log, select "OQRS" in the top menu and then click the inbound tab. The settings available are:
Enable QSL requests
Set to 'Enabled' to switch on OQRS for your log.
QSL Query Address
Enter the address where people can email you if they have QSL or log queries.
You can enter text here (to be displayed to users about to start a QSL request). HTML is ok.
Offer direct QSLs
Uncheck this box if you only want to offer bureau card requests.
Offer bureau QSLs
Uncheck this box if you don't want to offer bureau card requests.
Charge $1 for buro
To discourage unnecessary bureau card requests, you can charge a fixed $1 fee. This amount cannot be changed and does not limit the number of QSOs requested.
Enter the email address you use for PayPal here. You need to register with PayPal first if you have not already done so.
You can choose which PayPal currency you want to use. The options are USD (US Dollars), GBP (UK Pounds Sterling), EUR (Euros), AUD (Australian Dollars) and JPY (Japanese Yen)
Charge per card
Set this to the amount in US Dollars it normally costs you to send someone a single QSL card direct. Do not set this too high - $2 is considered appropriate. Remember you are able to charge fractional amounts such as $2.20.
QSOs per card
If necessary, you can charge more for each card. Set the number of QSOs per card, and Club Log will add another "Charge per card" when required. The recommended way to set OQRS is that "Charge per card" is set to zero.
Click 'Save changes' to activate OQRS on your log.
How OQRS works for the DXers
DXers wanting your card can enter their callsigns and search your log in Club Log to check whether they appear in your log. The address of your log search page is:
where CALLSIGN is replaced by your callsign. You can use and publicise this link from your QRZ.com page, for example.
If they do appear in your log, and if you have enabled OQRS, Club Log gives them a "Request QSL" button on the search results page. Clicking the button allows them to request cards either direct (at some cost, paid via PayPal) or via bureau. The amount they are charged for direct cards depends on the preferences you have set on your OQRS settings page.
If the person searching your log is also a registered user of Club Log, they will not need to fill in the QSO details in their OQRS requests. Club Log does this for them, automatically, using QSO details from their log. Apart from being easier, this helps avoid typing errors.
How to process OQRS requests when they arrive
You must respond promptly to OQRS requests you receive by preparing and sending out your QSL cards - Club Log does not do this for you! In extreme cases, if you don't respond, DXers will request refunds from PayPal and you will be forced to refund them. In serious cases, your Club Log account may also be suspended.
Club Log provides its own built in OQRS printing facility. To use this, click the link labelled in green "OQRS Management Tools". It looks like this: https://clublog.org/oqrs/layout.php?c=CALLSIGN
(Replace CALLSIGN with your callsign and you will find all of your QSL requests waiting).
Whenever someone requests a direct card from you through OQRS, their payment through PayPal triggers two emails to be sent from PayPal stating the amount paid and the QSO data: one email is sent to the address you have configured in OQRS and another is sent to them as a receipt.
Provided you only receive occasional OQSL requests, there is sufficient information in the email from PayPal for you to prepare and send cards manually. However, the emails sent are considered to be a backup copy and it's not intended that you respond to cards only on the basis of these emails. Please try the management tool (as above) for an easier option.
Note that reference may be made to "Incomplete" transactions in a daily email report. These are transactions where a user got to the PayPal checkout but then abandoned their order. These are deleted after 24h and may be safely ignored.
How to mark requests as done
When you print the labels for a request, Club Log will mark the request as complete. It will be removed from the queue at this point. If you are not planning to use Club Log to print the labels, you still need to go through this step (you can print them to a PDF and delete it, if you like).